When we connect with service users, we put them in touch with our team of student counsellors who will follow up with them on a 1:1 basis for a number of weeks. Service users can expect a knowledgable and friendly approach from our team.
When you first meet our team inside in the Haven Hub, we will ask you some questions to figure out where you are in your mental health space. Often times, it's very simply a case that you need to speak to someone with a kind ear and a wise word. Sometimes, you might feel like talking on that night is enough to lift you. Other times, you might feel like you need ongoing support.
We have a team of counsellors who are finishing up their college courses and come to us to gain experience. We will pai you with these counsellors for a period of 8 weeks after you come see us in the Crisis Centre. Your counsellor will speak with you on topics that you want to talk about. Our counsellors come from all walks of life and have a wide range of life experience. They are available to support you through your difficult time.
To avail of this service, you first need to connect with our team, either over the phone or in person in the Crisis Centre. Once the team establishes your need for follow-up counselling, they will pass your details to the Follow-Up Co-Ordinator, who will reach out to you and connect you with a counsellor directly.